Our happy customers and strong track record are testament to our focus on exceptional customer service. Our ethos is to build strong relationships in everything we do, with everyone.
Wickham laboratories have over 50 years experience of delivering contract analytical testing services to pharmaceutical and medical device customers world-wide. Their pharmaceutical services microbiology labs are complemented by a state-of-the-art toxicology unit delivering specialist quality control services to healthcare industries. They employ in the region of 100 staff at their dedicated facility in Gosport, Hampshire.
We use our balances in a range of laboratory testing operations for the weighing out of solids and liquids, so it is important that we can demonstrate that our testing is accurate and reliable. This is a key part to our overall process so it is important that we have confidence in our supplier of balance calibration services.
We have worked with European Instruments for over 20 years and during this time we they offered a flexible and versatile service that simply fits with our business needs. During this time we have also found them to be personable, friendly and react efficiently to administrative requirements of our service plan.
Reading Scientific Services (RSSL)www.rssl.com
RSSL are an industry leading provider of specialist scientific analysis, research, development and training for the food, drink, pharmaceutical, biopharmaceutical and healthcare sectors.
Providing scientific solutions that drive safety, quality and compliance, they help organisations produce world-leading brands that are safe, innovative, of the highest quality and meet regulatory and consumer demands.
We use weighing equipment in our laboratories for weighing out powders, solutions and food products. The accuracy of the weighing equipment we use in these processes is of critical importance to maintain the quality of our work and maintain regulatory compliance eg GMP (Pharmaceutical). We use a wide range of equipment from different manufacturers, so it’s essential to our business needs that a supplier can supply Service/Calibration for all our different balances. Which is of particular importance when we experience an equipment failure where we can rely upon European Instrument’s technical expertise to repair our equipment.
We have worked with European Instruments for the past seven years and during this time I have always found EI staff to be polite, helpful and respond very quickly to our requests.
As with most businesses we aim to keep our costs to a realistic level. European Instruments offer a value for money service which helps us achieve this objective.
Oxford University Chemistry Research Laboratorywww.chem.ox.ac.uk
Oxford Chemistry has the highest volume of world-leading research in the UK and continues to be one of the leading chemistry research departments in the world. Around 80 academic staff carry out international-level research, with an annual research income of around £15 million.
We've used European Instruments for at least 25 years and appreciate the great service and helpful management. During this time they have been consistent and offered a competitive service. In that time we've only had one small issue but their management team responded quickly, identified the problem and resolved it to my satisfaction without any problem. I would definitely recommend them.